1. You have 7 days to contact us and 10 days to return it from the date the order is received. If this item is in your possession more than 7 days without contacting us, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.
Returns accepted if product not as described, we pay return shipping fee after receipt of the returned and verification of " Not As Description"; or the buyer can keep the product & agree refund condition with us.
Full Refund if you don't receive your order
Full or Partial Refund , if the item is not as described
A 100% Satisfaction Guarantee is promised on all urns, keepsakes,fashions, and jewelry. If the urn has arrived and you decide you do not want it for whatever reason, return it to our address below to Mr. Alfred within 10 days after delivery for a refund . 60 Days non-delivery refund for missing/lost orders after our manually verification with couriers.
1413 Gardens Place, Birmingham, Alabama 35216
Items that cannot be returned / refunded
- Any item that has been personalized.
- Urns or jewelry that has been filled.
- Items that have been damaged or tampered with by the customer.
- Expedited shipping charges are not refundable unless a shipping error occurs on our behalf.
- Items not returned within 10 days after delivery (Maximum 20 % restock fee apply)
- Orders over 30 days are non-returnable
- Orders are out of reasonable control
Contact Us for more details.